Terms and conditions

The purpose of these Terms and Conditions is to outline the rules and regulations governing your use of CanPlay Casino services.

By accessing, using or participating in any way with our services, you accept these Terms and Conditions, which may be modified by us at any time without prior notice. Please note that it is your responsibility to regularly review these Terms and Conditions for updates and modifications.

You must be at least 19 years old (18 years old in Alberta, Manitoba, or Quebec) to register an account with CanPlay Casino. By registering an account, you confirm that you are of legal age to gamble in Canada and agree to comply with all applicable laws and regulations.

Account Registration

To be eligible for a CanPlay Casino account, you must:

• Be at least 19 years old (18 years old in Alberta, Manitoba, or Quebec)
• Provide accurate and complete personal information
• Not already have an account with us

You will be required to undergo Know Your Customer (KYC) verification before making your first withdrawal. This includes providing a photo ID and utility bill for address verification.

You are responsible for maintaining the security of your account, including keeping your login credentials confidential and ensuring that any devices or software used to access our services do not pose a risk to our systems or other players.

Deposits and Withdrawals

We accept deposits via various payment methods, including Interac, Visa, Mastercard, Instadebit, e-Check, and Instant Bank Transfer. The minimum deposit amount is $10, while the maximum daily limit is $5,000.

All deposits are processed instantly, with no fees applied by us. However, please note that your bank or payment provider may charge their own fees for transactions.

We comply with anti-money laundering regulations and may request additional information from you to verify your identity and source of funds.

Bonuses and Promotions

Bonuses are credited to your account automatically upon meeting the required conditions. Wagering requirements must be met within 15 days, or bonuses will expire.

Wagering requirements for bonus winnings are 30 times the bonus amount plus any free spin winnings. Slots contribute 100% to wagering requirements, while table games and live dealer games contribute 10%.

We reserve the right to modify or cancel any promotion at any time without prior notice. Abuse of our promotions will result in account suspension or closure.

Gameplay and Fairness

We use Random Number Generators (RNGs) to ensure the fairness and randomness of our games.

In the event of a game malfunction, we reserve the right to void all bets placed during the period of malfunction. We also reserve the right to limit play on any game or restrict access to certain features.

To promote responsible gaming, we offer self-exclusion options, deposit limits, wager limits, and session limits. You can find more information about these tools in our Responsible Gaming section.

Responsible Gambling

If you feel that your gambling is becoming problematic, please take advantage of our self-exclusion options:

• 24-hour cool-off period
• 6-month self-exclusion
• 5-year self-exclusion

We also offer the following tools to help you manage your gaming habits:

• Deposit limits: You can set daily deposit limits between $20 and $10,000.
• Wager limits: You can set daily wager limits between $20 and $10,000.
• Session limits: You can set session limits to take regular breaks.

Please visit our Responsible Gaming section for more information on these tools and how to access them.

Prohibited Activities

Engaging in the following activities will result in account suspension or closure:

• Bonus abuse: Taking advantage of bonuses by exploiting their terms or conditions.
• Fraud, collusion, or manipulation: Engaging in any activity that unfairly manipulates our games or systems.
• Use of bots or automated systems: Using software or scripts to automate gameplay or circumvent our rules.

Account Suspension and Closure

We reserve the right to suspend or close your account at any time without prior notice, if we reasonably believe you have breached these Terms and Conditions.

If you wish to voluntarily close your account, please contact our support team. If your account is dormant for 12 months or more, a monthly fee of $5 will be applied.

Privacy and Data Protection

We collect personal data from you when you register an account with us, including:

• Name
• Date of birth
• Address
• Contact details

We use this information to provide our services to you, comply with regulatory requirements, and improve our products. We do not share your personal data with third parties without your consent.

GDPR compliance: We comply with the General Data Protection Regulation (GDPR) and take all necessary steps to ensure that your personal data is protected in accordance with GDPR standards.

Limitation of Liability

We are not liable for any losses resulting from:

• System errors
• Technical issues
• Third-party links

You acknowledge that our services are provided on an "as-is" and "as-available" basis, without warranties or guarantees.

Amendments and Updates

We reserve the right to modify these Terms and Conditions at any time without prior notice. We will notify you of any significant changes through our website or by email.

You agree to regularly review these Terms and Conditions for updates and modifications. Continued use of our services after a change has been made will be considered acceptance of the new terms.